BLACKWING
Infrastructure Stabilized. Risk Reduced. Decisions Clarified.
BlackWing is the IT support platform included with the RavenSlate IT Managed Stability Retainer. Submit tickets, track requests, chat with your support team, and manage your IT operations all in one place. Available for client teams and internal IT use.
For RavenSlate IT Clients Only
BlackWing is not a public product and is not resold to other IT companies. It is provided exclusively to RavenSlate IT Managed Stability Retainer clients as part of their engagement. Whether your team uses it to submit and track support requests, or your internal IT staff uses it to manage operations, BlackWing is your command center.
Platform Features
Everything your IT support operation needs. All in one place.
Ticket Management
Submit and track IT requests with structure. No email chains, no lost threads. Every request logged, categorized, and accountable.
AI-Assisted Triage
Auto-classifies priority and category using AI. Every ticket gets to the right place, fast.
Live Chat
Real-time messaging between your team and RavenSlate IT, built directly into the platform.
Client Portal
Authenticated portal for ticket tracking, replies, and full history. Always visible, always on record.
Department & Team Views
Organize users by department or team with scoped ticket views and reporting.
Analytics & CSAT
SLA compliance, ticket trends, and satisfaction scoring for full visibility into your IT support health.
Automation
Escalation rules, SLA policies, and canned responses. Support workflows that run themselves.
Hardened Security
PBKDF2-SHA512 at 310,000 iterations, HMAC-signed sessions, rate limiting, and full security headers. No shortcuts.
What's Included
Built for real IT operations.
- Submit tickets without an account. Just a link, no friction.
- Authenticated portal with full ticket history for your team
- Admin dashboard with bulk actions, filters, and full control
- ITSM modules: change requests, incidents, problems, releases
- Asset management and on-call scheduling
- SLA tracking and compliance reporting
- Workflow automation and escalation rules
- Knowledge base for your team
- Runs on our infrastructure with no third-party cloud dependencies.
Security
No shortcuts on security.
- PBKDF2-HMAC-SHA512 at 310,000 iterations (NIST SP 800-132)
- Cryptographically random session tokens, HMAC-SHA256 signed
- Per-IP rate limiting on all auth endpoints
- Account lockout after repeated failures
- Full security headers: CSP, HSTS, X-Frame-Options, and more
- All /admin and /portal routes verified before rendering
- No secrets in the repo. .env and .db files are gitignored.
Ready to get access?
BlackWing access comes with the Managed Stability Retainer. Already a client? Go straight to the dashboard. Not a client yet? Let's talk.