Privacy Policy

1. Who We Are

RavenSlate IT LLC ("RavenSlate IT," "we," "us," or "our") is a managed IT service provider based in the Capital Region of New York. We operate this website at ravenslateit.com and related subdomains, including nevermore.ravenslateit.com. You can reach us at help@ravenslateit.com.

2. Information We Collect

We collect information in the following ways:

• Information you provide: When you contact us, book a call, or sign up for a product or service, you may provide your name, email address, phone number, and business information.
• Usage data: We use Google Analytics to collect anonymized data about how visitors interact with our website, including pages visited, time on site, and general location (country/region level).
• Cookies: Google Analytics sets cookies to distinguish visitors and track sessions. We do not use advertising or tracking cookies beyond this.

3. How We Use Your Information

• To respond to inquiries and schedule consultations
• To provide and improve our services
• To send service-related communications (no spam)
• To analyze website usage and improve user experience

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers who help us operate our business (e.g., Zoho for helpdesk and invoicing, Google for analytics and scheduling). These providers are bound by their own privacy policies and only receive information necessary to perform their functions.

5. Data Retention

We retain your information only as long as necessary to provide services or as required by law. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data, or to opt out of certain data processing. To exercise any of these rights, contact us at help@ravenslateit.com.

7. Security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our website may link to third-party sites (e.g., Zoho, LinkedIn, social platforms). We are not responsible for the privacy practices of those sites.

9. Changes to This Policy

We may update this policy from time to time. The effective date at the top will reflect the most recent revision. Continued use of our website constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions, contact us at:
help@ravenslateit.com
RavenSlate IT LLC, Capital Region, New York